Frequently Asked Questions — jili31

The minimum age is 21. jili31 is strictly for adults and enforces this through KYC identity verification — your government-issued ID is checked to confirm both your identity and your age. If an account is found to belong to someone under 21, it will be closed and any associated funds handled according to the platform's Terms and Conditions. There are no exceptions to the 21+ requirement for any Filipino player on the platform.

A valid Philippine government-issued ID is required. Accepted documents typically include the Philippine National ID (PhilSys), passport, driver's licence, SSS ID, GSIS ID, PRC card, Voter's ID, or Postal ID. The document must clearly show your full name, date of birth, and photograph. A selfie holding your ID may also be requested. Submit your documents through the account verification section after logging in — the earlier you do this, the sooner you can process your first withdrawal without delays.

No. Each person may hold only one active jili31 account. Creating duplicate accounts — under the same name, address, mobile number, device, or payment method — violates jili31's Terms and Conditions. If duplicate accounts are detected, both may be suspended and any balance reviewed under the Terms. If you have lost access to an existing account, do not register a new one — instead, contact support at [email protected] and the team will help you recover access through proper identity verification.

Most deposits via Instapay and online banking are credited to your jili31 PHP wallet within a few minutes of the transfer being confirmed by your bank. PESONet transfers may take slightly longer depending on your bank's processing schedule, as PESONet operates in batch cycles. If a deposit does not appear in your wallet after 30 minutes and your bank confirms the transfer was sent, contact jili31 support at [email protected] with your transaction reference number and the support team will investigate promptly.

jili31 sets deposit limits for each payment method — exact minimum and maximum PHP amounts are displayed in the deposit section of your account before you initiate a transaction. If you have personally set a PHP deposit limit on your account through responsible gaming controls, that cap will apply regardless of the method's default maximum. Lowering your personal deposit limit takes effect immediately; increasing it requires a cooling-off period as part of jili31's responsible gaming commitment.

First, check your bank's transaction history to confirm the transfer was completed and not just pending. If the transfer is confirmed as sent on your bank's end but your jili31 wallet has not been credited after 30 minutes, take a screenshot of your bank transaction showing the reference number, amount, and timestamp, then email [email protected]. Include your registered jili31 email address in the message. The support team can trace the deposit against jili31's payment records and resolve the discrepancy, or guide you through a dispute process if necessary.

Standard withdrawal processing times vary depending on the payment channel used and the time of day the request is submitted. Most withdrawals via Instapay are processed within a few business hours once approved by jili31. PESONet transfers follow batch processing schedules set by the BSP and may take up to one business day. If your withdrawal has been pending longer than the stated processing window without any status update, contact support at [email protected] with your withdrawal reference number.

The most common reasons a withdrawal is held or rejected are: KYC verification is incomplete or has not been approved; the withdrawal destination account name does not match your verified identity; your account has active bonus wagering requirements that have not yet been met; or a security check has been triggered on your account. Log in and check your account status and any notifications. If the reason is not clear from your account dashboard, contact [email protected] with your withdrawal details and the team will explain exactly what is needed to clear the hold.

jili31's game library includes slots from JILI and other providers, live dealer casino games (baccarat, roulette, blackjack, and more), eBingo, and online poker. Live casino tables stream in real time with human dealers — the same experience as a land-based casino table but accessible from anywhere in the Philippines. Slots range from classic three-reel formats to feature-rich video slots. All games are accessible from a single jili31 account on both desktop and the mobile app. Browse the Slots section for the full catalogue.

Yes. jili31 is fully accessible on Android and iOS devices, as well as through any modern mobile browser. You can download the dedicated jili31 app from the App page for an optimised experience, or simply open jili31.vu in your phone's browser — both use the same account and give you access to the full game library. The app is particularly useful for live sports betting since you can follow match updates and place in-play bets from wherever you are in the Philippines, whether Manila, Cebu, Davao, or elsewhere.

Slot and casino game outcomes on jili31 are determined by Random Number Generator (RNG) systems built into the game software provided by the respective game studios. These RNG systems are designed to produce statistically random results for each spin or hand independent of previous results. Live casino games use real physical equipment — cards, roulette wheels — dealt by human dealers on camera. Sports betting outcomes are determined by real-world events. No bet on jili31 carries any guarantee of a win — all gaming involves financial risk and results are not predictable.

Contact jili31 support at [email protected] immediately with your registered email address and a description of what you noticed — unrecognised logins, transactions you did not initiate, or changes to your account details. Support can place a security hold on your account while the situation is investigated. If you still have access, change your password right away from a trusted device. Never share your password or OTP code with anyone — jili31 support will never ask for your password under any circumstances. Phishing attempts impersonating jili31 do exist; always verify you are on jili31.vu before entering your login details.

Your registered mobile number is used for OTP delivery, so keeping it current is important — if it becomes inactive, you may not be able to complete the OTP step during login. To update your mobile number, log in to your account and check account settings first. If the change requires identity re-verification, contact [email protected] from your registered email address and provide your KYC-verified details. Do this before switching or deactivating your old SIM so you do not get locked out of your OTP and unable to access your account.

Yes. Self-exclusion lets you restrict your account for a set period — you specify the duration and jili31 blocks access to your account for that window. You cannot log in, deposit, or place bets during a self-exclusion period. Promotional communications are also paused. To request self-exclusion, contact [email protected] and state the duration you want. The request is processed promptly. If you reach the end of the exclusion period and still feel you need more time, contact support to extend it before it expires.

Yes. You can set a session time limit in your account settings before starting a gaming session. When your set time is reached, jili31 will notify you and can end your session automatically. Deciding your time limit before opening any game is significantly more effective for responsible gaming than trying to manage it mid-session. The same principle applies to your PHP budget — set it before you start, not after you have already been playing for a while. These tools are built into the platform and available to all jili31 account holders at no cost.